Cancellation & Refund Policy

Cancellation & Refund Policy

Effective Date: 13.04.2026

At Philox Travel, we understand that travel plans may change. This Cancellation & Refund Policy explains the conditions under which bookings may be cancelled, modified, and refunded.

By completing a reservation through our website, online booking system, payment link, mail order, OTA platform, or any other sales channel, the customer agrees to the terms below.

1. Standard Cancellation Policy

Unless otherwise stated on the product page, booking confirmation, or special campaign terms:

  • Free cancellation up to 24 hours before the scheduled departure time: Full refund
  • Cancellation less than 24 hours before departure: No refund
  • No-show / Failure to attend the meeting or pick-up point on time: No refund


**Additional Clause – Medical Condition Cancellation

If a customer is unable to participate in the booked service due to an unexpected medical condition, a full refund may be granted upon submission of a valid medical report or doctor’s certificate confirming that the customer is not fit to travel or participate. Philox Travel reserves the right to review and verify the submitted documentation before approving the refund.

2. Product-Specific Cancellation Terms

Some tours, activities, private services, seasonal promotions, or third-party supplier products may have different cancellation conditions.

Where different terms apply, those terms will be clearly displayed before purchase and will override the standard cancellation policy.

3. Booking Changes & Amendments

Requests to change travel date, participant details, hotel information, or other booking elements are subject to:

  • Availability
  • Operational approval
  • Supplier conditions

Additional charges may apply depending on the requested change.

4. Refund Process

Approved refunds will be processed to the original payment method used during booking.

Please note:

  • Refund timing depends on the customer’s bank or card provider
  • International transactions may require additional processing time
  • Payment gateway or intermediary delays are outside Philox Travel’s control

5. Cancellation by Philox Travel

Philox Travel reserves the right to cancel, postpone, modify, or replace any service due to circumstances including but not limited to:

  • Severe weather conditions
  • Safety concerns
  • Force majeure
  • Road closures
  • Insufficient participation
  • Technical issues
  • Government restrictions
  • Supplier-related operational issues

In such cases, customers may be offered:

  • Alternative travel date
  • Similar service
  • Travel credit (if accepted)
  • Partial refund (where applicable)
  • Full refund if the service cannot be delivered

6. Late Arrival & Missed Departure

Customers are responsible for arriving on time at the confirmed meeting point or being ready at the scheduled hotel pick-up time.

If the customer is late, unreachable, or misses the departure, the booking may be treated as a no-show and no refund will apply.

7. Non-Refundable Costs

The following may be non-refundable where already incurred or purchased on behalf of the customer:

  • Entrance tickets purchased in advance
  • Special event tickets
  • Third-party reservation fees
  • Custom/private arrangements
  • Last-minute supplier charges

Where applicable, these costs will be explained during the cancellation request process.

8. How to Request Cancellation

Customers may request cancellation or amendments by contacting us through:

Email: info@philoxtravel.com
Phone / WhatsApp: +905536957104
Website: www.philoxtravel.com

To process the request quickly, please include:

  • Booking reference number
  • Full name
  • Tour name
  • Travel date
  • Request details


A cancellation request shall be deemed effective only after it has been received and confirmed in writing by Philox Travel.

9. Contact

Philox Travel
Website: www.philoxtravel.com
Email: info@philoxtravel.com
Phone: +905536957104