Privacy Policy

Philox Travel – Öncü Turizm

Last Updated: [03/03/2025]

1. Introduction

Philox Travel ("we", "our", "us") is a registered brand of Öncü Turizm, a licensed tour operator based in Antalya, Türkiye.

We are committed to protecting your personal data in accordance with:

  • The Turkish Personal Data Protection Law No. 6698 (KVKK)
  • The EU General Data Protection Regulation (GDPR)

This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our website or services.

2. Data Controller

The data controller responsible for processing your personal data is:

Philox Travel
Antalya, Türkiye
Email: info@philoxtravel.com
Website: www.philoxtravel.com

3. Personal Data We Collect

We may collect and process the following categories of personal data:

A. Booking Information

  • Full name
  • Email address
  • Phone number
  • Hotel information
  • Nationality
  • Passport details (if legally required)

B. Payment Information

Payments are processed via secure third-party payment providers.
Philox Travel does not store full credit card details.

C. Technical Data

  • IP address
  • Browser type
  • Device information
  • Website usage data (via analytics tools)

D. Communication Data

  • Email correspondence
  • WhatsApp messages
  • Customer support inquiries

4. Purpose of Processing

Your personal data is processed for the following purposes:

  • To confirm and manage bookings
  • To provide tour services
  • To process payments
  • To communicate regarding reservations
  • To comply with legal obligations
  • To improve website functionality
  • For marketing purposes (only with consent where required)

5. Legal Basis for Processing (GDPR)

Under GDPR, we rely on the following legal bases:

  • Contractual necessity (to fulfill your booking)
  • Legal obligation (tax and tourism regulations)
  • Legitimate interest (operational communication)
  • Consent (marketing communications)

6. Data Sharing

We may share your personal data with:

  • Licensed tour guides
  • Transportation providers
  • Accommodation partners (if applicable)
  • Payment processors
  • Government authorities when legally required

We ensure that third-party partners process data securely and in compliance with applicable regulations.

7. International Data Transfers

If you are located outside Türkiye, your data may be transferred to and processed in Türkiye.

By using our services, you consent to this transfer.

Where required under GDPR, appropriate safeguards are implemented.

8. Data Retention

Personal data is retained only for as long as necessary:

  • Booking records: As required by Turkish tax and tourism laws
  • Communication records: For operational and legal purposes
  • Marketing data: Until consent is withdrawn

9. Your Rights (KVKK & GDPR)

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Request data portability (GDPR)

To exercise these rights, please contact:
info@philoxtravel.com

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Disclosure

However, no online transmission is 100% secure.

11. Marketing Communications

We may send marketing emails only if:

  • You have opted in
  • You have made a booking and applicable law allows communication

You may unsubscribe at any time.