Distance Tour Service Sales Agreement

Distance Tour Service Sales Agreement

Effective Date: 13.04.2026

This Distance Tour Service Sales Agreement ("Agreement") is concluded electronically between the following parties:

1. Seller / Service Provider

Company Name: Philox Travel
Legal Entity: ÖNCÜ TURİZM YATIRIMCILIK TİCARET ve SANAYİ LTD. ŞTİ.
Address: Altınova Sinan, 248 Sokak NO: 8, 07300 Kepez/Antalya
Phone: +905536957104
Email: info@philoxtravel.com
Website: www.philoxtravel.com

2. Customer

The person who purchases any service through the website, payment link, mail order, online platform, or other remote communication methods.

3. Subject of the Agreement

This Agreement governs the rights and obligations of the parties regarding the sale, booking, payment, cancellation, and delivery of tourism-related services offered by Philox Travel, including but not limited to:

  • Daily tours
  • Excursions
  • Activity packages
  • Transfers
  • Private tours
  • Tailor-made travel services
  • Other tourism services offered online

4. Booking and Payment

4.1. The Customer may complete a reservation through the website, online booking system, payment link, mail order form, or other approved remote sales channels.

4.2. A booking becomes valid only after payment is successfully completed and confirmation is issued by Philox Travel.

4.3. Prices shown on the website or offered in writing include only the services expressly stated in the booking confirmation.

4.4. Additional services, optional extras, entrance fees, personal expenses, or third-party services not clearly included remain the responsibility of the Customer.

4.5 After receiving the booking confirmation, the Customer is responsible for reviewing all details carefully and notifying Philox Travel promptly if any information is incorrect or incomplete.

4.6 Where a booking is made on behalf of multiple participants, the person making the booking confirms that they are authorised to accept this Agreement on behalf of all participants included in the reservation.

4.7 Booking confirmations, vouchers, and other travel documents may be issued electronically and must be presented in printed or digital form where requested during service delivery.

5. Service Delivery

5.1. Services are delivered on the selected travel date, time, and meeting/pick-up point confirmed during booking.

5.2. Pick-up times are approximate and may vary depending on hotel location, traffic, weather, or operational conditions.

5.3. Itinerary timing and sequence may be adjusted when necessary for safety, weather, traffic, operational efficiency, force majeure, or supplier reasons.

5.4. Philox Travel may use trusted third-party operators, guides, transport providers, or subcontractors for the performance of services.

6. Customer Responsibilities

The Customer agrees to:

  • Provide accurate personal and contact details
  • Arrive on time at the meeting or pick-up point
  • Follow safety instructions of guides and staff
  • Respect local laws and other participants
  • Inform Philox Travel of medical conditions, mobility limitations, or special requirements before booking when relevant

Philox Travel shall not be responsible for issues caused by incomplete or incorrect information provided by the Customer.

**Philox Travel reserves the right to refuse or cancel participation where, for safety or operational reasons, the booked service is not reasonably suitable for the customer’s declared or undeclared medical condition, mobility limitation, or special requirement.

**Any special request communicated by the Customer, including but not limited to dietary requests, accessibility requests, seating preferences, or language preferences, shall be subject to availability and shall not be binding unless expressly confirmed in writing by Philox Travel.

7. Cancellation, Refund, and No-Show Policy

7.1. Unless otherwise stated on the product page or booking confirmation:

  • Free cancellation up to 24 hours before departure: full refund
  • Cancellation less than 24 hours before departure: no refund
  • No-show or failure to attend on time: no refund

7.2. If a specific tour or supplier has different cancellation terms, those terms shall prevail if clearly presented before purchase.

7.3. Approved refunds shall be returned to the original payment method within the processing period of the relevant bank or payment provider.

7.4. Bank processing times, card issuer delays, and intermediary payment systems are outside the control of Philox Travel.

8. Changes by the Customer

8.1. Date changes or booking amendments are subject to availability and operational approval.

8.2. Additional charges may apply depending on the requested modification.

9. Changes or Cancellation by Philox Travel

Philox Travel reserves the right to cancel, postpone, substitute, or modify services due to:

  • Weather conditions
  • Safety concerns
  • Force majeure
  • Insufficient participation
  • Road closures
  • Supplier issues
  • Technical problems
  • Government restrictions
  • Unforeseen operational reasons

In such cases, the Customer may be offered:

  • Alternative date
  • Similar service
  • Partial refund (if applicable)
  • Full refund where service cannot be provided

10. Liability

10.1. Philox Travel acts as the organizer and/or intermediary of tourism services.

10.2. Philox Travel shall not be liable for indirect losses, missed flights, missed connections, loss of enjoyment, or damages arising from events beyond reasonable control.

10.3. Participation in adventure or outdoor activities may involve inherent risks. Customers join such activities voluntarily and must follow all safety rules.

10.4. Customers are responsible for their personal belongings unless loss is caused by proven gross negligence of Philox Travel.

11. Right of Withdrawal

In accordance with applicable legislation concerning leisure, transportation, accommodation, and date-specific tourism services, certain bookings may be exempt from a statutory right of withdrawal once reserved for a specific date or period.

The applicable cancellation policy shown at purchase shall apply.

12. Personal Data Protection

Customer data is processed in accordance with applicable privacy laws and the Privacy Policy published on the website.

Data may be shared only where necessary with payment providers, suppliers, transport operators, guides, or legal authorities.

13. Dispute Resolution

The parties shall first seek an amicable solution.

Where no solution is reached, disputes shall be subject to the competent courts and enforcement offices of Antalya, Türkiye, unless mandatory consumer laws require otherwise.

If the Customer experiences any issue during the service, they should notify Philox Travel as soon as reasonably possible so that appropriate efforts may be made to address the matter during or shortly after the service.

14. Acceptance

By making payment, submitting booking details, approving a payment link, signing a mail order form, or completing an online reservation, the Customer confirms that they have read, understood, and accepted this Agreement.

15. Contact

Philox Travel
Website: www.philoxtravel.com
Email: info@philoxtravel.com
Phone: +905536957104